Terms and Conditions

Last updated: 28 October 2026 Effective: 28 October 2026 Version: 2026-10-28

These Terms and Conditions (“Terms”) govern your access to and use of the G-3 Operations service (“Service”), provided by Hell’s Highway (eenmanszaak), Chamber of Commerce (KvK) 73442372, registered at Geerbosch 10a 5461 XJ Veghel The Netherlands (“we”, “us”, “G-3 Ops”).

By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.

These Terms govern the self-serve subscription of the Service. Team and institutional customers who purchase under a separate signed order form or agreement are governed by that agreement, which prevails over these Terms to the extent of any conflict.

1. Definitions

• Account — the account through which you access the Service.
• Account Owner (“Guide”) — the user who owns a tenant and its data, with full access.
• Tour Manager — a user invited by an Account Owner with full access scoped to a single tour.
• Driver — a user with read-only access to a tour via a shared link; no account required and no fee.
• Content — the tour data and any other material you enter into the Service.
• Subscription — a paid plan giving write access to the Service.

2. The Service

The Service is a standalone tool for planning and executing guided tours, single-day or multi-day, including tour building, sharing with tour managers and drivers, and field execution. We may improve, change, or discontinue features over time. Material reductions in functionality will be communicated in advance where reasonably possible.

3. Eligibility and accounts

The Service is intended solely for business and professional users. You must be at least 18 years old to create an account. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

4. Roles and invited users

As an Account Owner you may invite Tour Managers and share read-only Driver links. You are responsible for who you invite and grant access to, and for ensuring their use complies with these Terms. Driver links are read-only, are protected by a PIN, may be revoked by the Account Owner at any time, and are intended to expire automatically after the relevant tour.

5. Subscriptions, trial, and fees

• The Service offers a 14-day free trial, no payment card required.
• Paid plans are €29.99 per month or €249.99 per year for the self-serve (Solo) tier, plus applicable VAT. Prices and tiers are as shown at purchase.
• Billing and payments are handled by our payment provider. Subscriptions renew automatically for successive periods until cancelled.
• We may change prices with reasonable prior notice; changes take effect at your next renewal.
• You are responsible for any taxes due, except taxes on our income.

6. Trial and subscription lapse

Billing attaches at the tenant level, not the individual user. If your trial or subscription ends or lapses:

• Your data is preserved. We do not delete your Content because a trial or subscription has lapsed. It is kept so you can return to it, subject to the inactivity rule below.
• Read access is preserved; write access is blocked until you start or renew a paid plan.
• Read-only Driver access is free and unaffected by subscription status.

Inactive accounts. An account that has had no active paid subscription and no sign-in by its Account Owner for a continuous period of 24 months is inactive. We may delete an inactive account and its Content. Before we do, we will send a warning to the account’s email address at least 30 days in advance. Signing in during that time ends the inactivity and the account is kept. Deletion of an inactive account follows the same process as deletion at your own request (Section 17), and billing records are retained as the law requires.

7. Cancellation and refunds

You may cancel at any time from the billing page in your account settings. Cancellation takes effect at the end of your current billing period, and you retain access until then. Except where required by law, fees already paid are non-refundable and we do not provide partial-period refunds. The free trial is provided so you can evaluate the Service before paying.

Cancelling your subscription stops future billing but keeps your account and Content, subject to the inactivity rule in Section 6. If you instead want your data removed, you can delete your account (Section 17).

8. Your Content and responsibilities

You retain all rights to your Content. You grant us a limited, worldwide licence to host, store, process, and transmit your Content solely to provide and support the Service.

You are responsible for your Content, including for having the legal right and a lawful basis to enter any personal data about third parties (such as tour managers, drivers, or clients) and for informing those people as required. In respect of such personal data, you are the data controller and we act as your processor under our Data Processing Agreement (Section 12).

9. Acceptable use

You agree not to: use the Service unlawfully or to store unlawful Content; attempt to breach or circumvent security or access controls; reverse engineer, copy, or resell the Service; interfere with or overload the infrastructure; or use the Service to build a competing product. We may suspend access for violations that pose a risk to the Service or other users.

Reporting illegal content. If you believe Content stored in the Service is illegal, email info@g3ops.com with where the Content is, why you believe it is illegal, your name and email address (not needed for reports of child sexual abuse material), and a statement that you make the report in good faith. We confirm receipt, decide without undue delay, and tell you and the affected Account Owner what we decided and why, including how to contest the decision. Authorities, users and anyone else can reach us at the same address, in English or Dutch; it is our single point of contact under the EU Digital Services Act.

10. Availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, ideally with notice for planned downtime. Support is provided on a reasonable-effort basis for the self-serve tier; specific service levels, if any, apply only where separately agreed in writing.

11. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data within your Content on your behalf, our Data Processing Agreement applies. Both are incorporated into these Terms by reference.

12. Data Processing Agreement

For personal data we process on your behalf as a processor, the parties agree to the Data Processing Agreement published with these Terms. No signature is required for it to apply; business and institutional customers may request a countersigned copy at info@g3ops.com. In case of conflict between the DPA and these Terms on data-processing matters, the DPA prevails.

13. Intellectual property

We and our licensors own all rights in the Service, including its software, design, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You own your Content.

14. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and uninterrupted availability. You are responsible for maintaining your own records and for decisions made using the Service.

15. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for intent or gross negligence.

16. Indemnity

You will indemnify us against third-party claims arising from your Content or your use of the Service in breach of these Terms or applicable law.

17. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate: you by cancelling and ceasing use; us for material breach, for legal reasons, or on reasonable notice for discontinuation of the Service. On termination, your right to use the Service ends. We will make your Content available for export for a reasonable period, after which it may be deleted in line with our Privacy Policy and DPA.

Deleting your account. You may delete your account at any time from within the Service. Deletion takes effect immediately: access to your tours is withdrawn (including tour managers’ and drivers’ access), your subscription is cancelled, and your account and Content are permanently erased after a 30-day recovery period, during which you can restore the account by signing in. A restored account retains its tours but not previously issued driver or tour-manager share links, which must be re-created. Billing records are retained as required by law and as described in our Privacy Policy and DPA.

18. Changes to these Terms

We may update these Terms. Material changes will be communicated through the Service or by email and take effect on the date stated in the notice. Continued use after that date constitutes acceptance.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in the district of Oost-Brabant (’s-Hertogenbosch), the Netherlands, without prejudice to any mandatory rights you have under the law of your place of residence.

20. General

These Terms, together with the Privacy Policy and DPA, are the entire agreement between us regarding the Service. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to a successor of our business. We are not liable for failures caused by events beyond our reasonable control (force majeure). Notices to us may be sent to info@g3ops.com.

21. Contact

Hell’s Highway — info@g3ops.com